Cancellation Policy

• Orders cannot be cancelled once placed. Please check your order carefully before payment.
• Once an order is confirmed, it is immediately processed.
• Razorpay transaction charges (if any) are non-refundable.

Refund Policy

Refunds are issued only in the following cases:

• Amount deducted but order not received.
• Duplicate payment.
• Order cancelled by canteen due to unavailability.
• Note: Once an order is placed and confirmed, we cannot refund the money back under any other circumstances.

Welcome to Vignan Canteen. By placing an order on our website, you agree to the following terms:

• Orders once placed cannot be changed after preparation begins.
• Prices may change without prior notice.
• Delivery time depends on availability and order volume.
• Payments must be made online using supported payment methods.
• Misuse or fraudulent activity will result in account suspension.
• All disputes are subject to Yadadri Bhuvanagiri jurisdiction.

For any issues, contact us at the details provided in the Contact Us section.

Delivery Area

We deliver only within Vignan Hill Campus & surrounding areas.

Delivery Time

Standard delivery time: 10–25 minutes. During rush hours, delivery time may vary.

Pickup Option

Customers can choose Self Pickup at the canteen counter.

Delivery Charges

Delivery may include a nominal fee based on distance and availability.

We respect your privacy. This policy explains how we collect and use your data.

Information We Collect

• Name
• Phone number
• Email address
• Delivery address
• Payment information (handled securely by Razorpay)

How We Use Your Data

• To process food orders
• To send order updates
• To improve service quality
• To maintain transaction records

Data Security

Payments are processed securely using Razorpay. We do NOT store your card or bank details.

Cookies

We may use cookies to improve user experience.

Your Rights

You may request correction or deletion of your data anytime by contacting us.

We're here to help! Reach out to us with any questions, feedback, or concerns.